A: "Rin" evokes the Japanese concept of "凛" (rin), which describes a dignified, awe-inspiring, and refined beauty. "Essense" refers to the core spirit. Our goal is to bring the true essence of Japanese aesthetics and craftsmanship to you.
Q: How can I be notified about new product releases?
A: Yes! We periodically release unique pieces from Japanese artisans. We highly recommend subscribing to our mailing list or following us on Instagram （@rin_essense_art） to be the first to know about new arrivals and exclusive offers.
Products & Craftsmanship
Q: Are your products genuinely made in Japan?
A: We are dedicated to providing an authentic Japanese experience. Our products fall into the following categories:
Imported from Japan: Certain items (like Satsuma Kiriko glasses(薩摩切子) and specific Nishijin-ori textiles) are crafted by Japanese artisans and imported directly from Japan. These will be clearly labeled as "Imported from Japan" in the product description.
Japanese Craftsmanship, Made Overseas: Some products (like certain folding fans and Shibori(絞り - tie-dye) items) are meticulously created using traditional Japanese techniques, sometimes in workshops outside of Japan, to ensure authenticity and a more accessible price point.
Japanese Design Inspiration: A select range of products (like some Bori fabric bags) are original designs that blend Japanese aesthetics with modern functionality. Regardless of origin, we guarantee the highest quality and a deep respect for Japanese artistry.
Q: Why are your Satsuma Kiriko glasses so expensive?
A: Satsuma Kiriko is one of Japan's most renowned glass arts. Its value comes from:
Entirely Handmade: Each piece is individually cut and polished by a master artisan, a time-intensive process.
Complex Technique: It involves intricate cutting on layers of different glass, resulting in a low yield of perfect pieces.
Heritage & Scarcity: Each piece is a unique work of art, carrying a legacy of centuries. You are not just purchasing a glass, but a collectible heirloom.
Q: Are these handmade items fragile?
A: Our products are crafted to be both beautiful and functional. However, items like Kiriko glasses and byobu screens require careful handling. We recommend:
Kiriko Glasses: Handwash only and avoid sharp impacts.
Byobu Screens/Fans: Keep them away from prolonged direct sunlight and damp environments. Specific care instructions are included with each relevant product.
Packaging & Gifts
Q: How are the products packaged? Are they suitable as gifts?
A:
Absolutely! We take pride in our presentation. Every item comes thoughtfully packaged in our premium gift box with the Rin Essense logo, at no extra cost. If you would like to include a gift message, please add your note during checkout.
Orders & Shipping
Q: How soon will my order ship? Where do you ship to?
A:
Processing Time: Most in-stock orders are processed and shipped within 1-3 business days. For custom or pre-order items, please see the estimated timeline on the product page.
Shipping Destinations: We currently offer worldwide shipping. Shipping costs are automatically calculated at checkout based on your location.
Q: Can I modify or cancel my order?
A: Yes, you can! Please contact us immediately if you need to change or cancel your order. We will do our best to accommodate your request as long as your order has not yet been marked as "Shipped".
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